You've got questions, we've got answers
How can I track my order?
Please note you can only begin to track your order after it has been completed. Once your order has been completed you will receive an email from us or Australia Post which will include your ‘Tracking Number’. You will be able to track your order online by clicking on the link included in the email, or by entering the ‘Tracking Number’ online at http://auspost.com.au/track.
How do I make an exchange?
If your purchased MADMIA product has not be worn or damaged after delivery, you may send it back to us for an exchange. Please send the exchange items to ‘MADMIA - 2/2a Burrows Road, St Peters NSW 2044, Sydney, Australia’. Once received and your exchange is approved, we will issue you a Gift Card code for the value of your purchase. You can use this code on our website to purchase the correct size / design.
What if my product is faulty or I was sent the wrong item?
If the product is faulty when you receive it you may choose to return the product to MADMIA for a full refund or exchange. Please note: Faulty items MUST be reported to us via email within 7 days of receiving your order. Please feel free to Contact us before returning the order. Faults will be assessed by our Customer Service Team and we may also consult with the supplier or manufacturer. If the product is found to be faulty you will receive a full refund, otherwise the product will be returned to you.
If the item you received is incorrect compared to your original order (we are extremely sorry!) – please Contact Us ASAP.
What forms of payment are accepted?
MADMIA accepts Mastercard, Visa and Paypal. Afterpay is also available for Australian customers only.
How do I know if my order has been successful?
All successful orders will receive an order confirmation email within 20 minutes of your purchase. If you have not received your order confirmation email, please check your order history or contact us.
What size socks should I buy?
Please see our size guide for more information on recommended sock sizes based on age.
What size shoes or boots should I buy?
Please see our shoe and boot size charts for more information.
I pre-ordered a product, when will my order be sent?
The estimated delivery of your pre-order will be stated in that product’s description on our website. If you placed an order for other ‘available’ products with your pre-order, then you will receive all items together in a single delivery once your pre-order has landed and is dispatched. You will then receive an email confirmation informing you that your order has been sent.
What crazy sock designs do you have?
We have lots and lots of crazy socks designs that would be perfect for your next ‘crazy sock day’, or just to wear everyday! Check out our Crazy Socks page for some our most popular crazy socks.
What are popular MADMIA designs for a girls birthday present?
Many of our designs are highly popular for girls, especially aged 4-12 years old. Some of the most popular socks for girls include our Coco in Paris socks, Fluffy Duck Socks and pretty much any one of our Unicorn socks designs! MADMIA socks make the best gift for girls, boys and even mum. If you are looking for unique gifts for girls, then you’re in the perfect place.
Do you have Christmas presents under $50.00?
Most our products are under $30.00 so they make the perfect Christmas present for kids. For $50.00 you can buy multiple socks, or get a great deal on our Sale page. We have plenty of cool kids Christmas presents to help make their Christmas bright and happy! If you’re looking for a secret Santa gift idea, then MADMIA socks are the perfect surprise.
Do you have a good secret Santa gift idea?
YES! MADMIA socks are perfect as a unique, fun & popular secret Santa gift idea! Whether its for a young girl or boy, or adult, we have fun designs for all genders and ages. Check out our gifts page or browse our all of our socks here.
How can I create an account with MADMIA?
You can create an account using your email address. Click on the “Login / Signup” tab at the top right of the screen and follow the prompts and instructions. By creating an account with MADMIA, you will be able to streamline the checkout process, access exclusive offers and deals, access your complete order history and the ability to have multiple shipping address options. This free service will provide you with a fast, and efficient experience. If you are under the age of 13, please first seek your parent or guardian’s permission first!
The above are some of our frequently asked questions. If you cant find the answer to your questions below, you can contact us here.