Frozen Shoes

Step into Disney Frozen magic with MADMIA Frozen Shoes! Glittery toes, jewelled snowflakes and colourful laces bring a frosty sparkle to your outfit. Add your favourite socks and let your little Frozen fan's dress-up dreams begin.

Gently wipe smooth surfaces and soles with a soft, damp cloth. Avoid scrubbing glitter, artwork or decorative details. Do not soak, machine wash or tumble dry. Allow to air dry away from direct sunlight and heat.

Shipping rates

• Australia: free over AUD $99, otherwise AUD $9.90. Delivery 3–8 business days.
• New Zealand: free over NZD $159, otherwise NZD $14.90. Delivery 6–15 business days.
• USA: free over USD $79, otherwise USD $6.99. Delivery 3–7 business days.
• Other countries: rates and delivery times shown at checkout.

Free-shipping thresholds are calculated after discounts and exclude taxes and duties. Express options are available at checkout.

Order processing

Orders are processed Monday to Friday, excluding public holidays.

• Australia: orders placed before 1:00 pm Sydney time ship the same business day.
• New Zealand: orders placed before 3:00 pm NZ time ship the same business day.
• USA: orders placed before 1:00 pm EST ship the next business day via USPS.
• Other countries: orders ship the next business day.

Customs and duties

International orders may attract import taxes or duties, payable by the customer on delivery.

EU and UK customers: please shop at madmia.eu.

Faulty, damaged or incorrect items

Please email contact@madmia.com with your order number and a photo of the issue. We’ll arrange a repair, replacement or refund. Your rights under the Australian Consumer Law, and under the consumer laws of your country, are not affected by this policy.

Change-of-mind returns and exchanges

All return and exchange requests must be emailed to contact@madmia.com and confirmed in writing before an item is sent back. Please include:

• Order number
• Delivery country
• Item being returned
• Requested replacement style and size (exchanges only)

Our team will confirm whether the exchange can be arranged, the return address and any postage costs.

For a change-of-mind return or exchange, items must be:

• Returned within 30 days of delivery
• Unworn and unused, with original tags attached
• In the original packaging and condition

Returns that do not meet these conditions may be declined.

Exchanges by country

Direct exchanges are available for Australia and the USA. For all other countries, once confirmed with MADMIA, return the unwanted item for a refund and place a separate new order. You may place the new order before your refund is processed. Sending an item back does not automatically arrange a replacement.

Return addresses

After MADMIA confirms your return, send your parcel to:

• Australia and New Zealand: MADMIA Returns, 10 Ossary Street, Mascot NSW 2020, Australia
• USA: MADMIA Returns, 1020 Belle Avenue, Suite 1140, Winter Springs, Florida 32708, United States
• Other countries: email contact@madmia.com to confirm the correct return address

Postage and refunds

Customers are responsible for return postage and any customs or duty charges on change-of-mind returns, except where the law requires otherwise. Parcels with unpaid customs or duty charges cannot be accepted.

Accepted returns are refunded to the original payment method within 5 business days of receipt.

Original shipping charges are non-refundable, unless a refund is required by consumer law.

EU and UK customers: please refer to the returns policy at madmia.eu.