MADMIA is committed to responsibly managing and protecting your personal information with respect and confidentiality. We value the trust you place in us when sharing your data.

This Privacy Policy explains how MADMIA, owned and operated by Enventar Pty Ltd (ACN: 160 725 619) Based in Australia, collects, uses, discloses, stores, and protects your personal information. It applies to all visitors and customers of our website and services.

This policy complies with:

• The Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs), as amended by the Privacy and Other Legislation Amendment Act 2024
• The General Data Protection Regulation (GDPR) (EU) 2016/679, for customers in the European Economic Area (EEA)
• The California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), for California residents

MADMIA is owned and operated by Enventar Pty Ltd (ACN 160 725 619)Based in Australia and is the data controller responsible for your personal information.

Contact details:

• Email: legal@madmia.com
• Postal Address: 10 Ossary Street, Mascot, New South Wales, 2020, Australia
• Phone: +61 410 804 085

In accordance with GDPR and CCPA laws, MADMIA provides users with control over their personal data and tracking preferences. If you are a California resident, you may exercise your rights under applicable privacy laws by managing your consent preferences

Do Not Sell or Share My Personal Information

MADMIA complies with GDPR and CCPA privacy regulations. If you wish to manage your privacy or tracking preferences at any time, please click on Manage Consent Preferences and adjust your settings accordingly.

When you create a MADMIA account or make a purchase, we may collect the following categories of personal information:

Identifiers and Contact Information

• Full name
• Delivery and billing address
• Email address
• Telephone and mobile number
• Date of birth (used only for age verification and personalisation purposes)

Commercial and Transaction Information

• Purchase history and order details
• Payment information (processed securely; we do not store full card details)

Internet and Network Activity

• IP address and device identifiers
• Browser type and version
• Pages visited, time spent on site, and clickstream data

Cookie identifiers and tracking technologies (see Section 10)

When you interact with MADMIA through our social media channels, or when you engage with our advertisements, content, or pages on social media platforms, we may collect personal information about you. The platforms through which we collect this information include:

• TikTok: Interactions with our TikTok account, including likes, comments, shares, followers, and engagement with paid advertisements. TikTok may also share aggregated audience insights with us.
• Facebook: Interactions with our Facebook page, including likes, comments, shares, messages, and engagement with Facebook Ads. We may also receive data via Facebook Pixel installed on our website, which tracks conversions and website activity.
• Instagram: Interactions with our Instagram account, including likes, comments, direct messages, story views, and engagement with sponsored posts or advertisements.
• LinkedIn: Interactions with our LinkedIn company page, including follows, likes, comments, shares, and engagement with LinkedIn advertising campaigns. LinkedIn may share aggregated demographic insights about our page followers.
• Pinterest: Interactions with our Pinterest business account, including saves (Pins), follows, comments, and engagement with Promoted Pins. We may also use the Pinterest Tag on our website to track conversions and retarget visitors.

The types of information collected via social media platforms may include your public profile information (such as name and profile photo), engagement data, messages sent to our accounts, and aggregated analytics data. Please note that each social media platform operates under its own privacy policy and terms of service, which independently govern how your data is collected and used by that platform. We encourage you to review the privacy policies of each platform directly:

• TikTok: https://www.tiktok.com/legal/page/row/privacy-policy
• Facebook & Instagram (Meta): https://www.facebook.com/privacy/policy
• LinkedIn: https://www.linkedin.com/legal/privacy-policy
• Pinterest: https://policy.pinterest.com/en/privacy-policy

You may use the content of this Website only for the purpose of shopping on this Website or placing an order on this Website and for no other purpose. 

When you create a MADMIA account the personal information we collect may include your:

• Name
• Delivery Address
• Email Address
• Telephone Number
• Mobile Number
• Date of Birth

The personal information we collect from you will be used in some or all of the following ways:

• To deliver the products you have purchased from MADMIA website
• To update you on the delivery of the product and for customer support purposes
• To provide you with relevant product information
• To assist with optimising the website and your experience online
• To assist MADMIA with development of new products and services

When you register as a user on the MADMIA website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.

You can update your personal information anytime by accessing your account on the MADMIA website.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

• 128-bit SSL (Secure Sockets Layer) encryption for all financial transactions
• Restricted access controls limiting staff access to personal data on a need-to-know basis
• Technology solutions to prevent unauthorised computer access
• Secure deletion processes when data is no longer required

We do not sell your personal information. We may share your information with the following categories of third parties:

• Logistics and delivery providers: To fulfil and ship your orders (e.g. courier and postal services)
• Payment processors: To securely process your payment transactions
• IT and cloud service providers: For website hosting, data storage, and platform infrastructure
• Marketing and analytics platforms: For email communications and website analytics (only with your consent where required)
• Related entities within the MADMIA group of companies
• Law enforcement or regulatory bodies: Where required or permitted by law, including to prevent a threat to life or health

All third parties with whom we share data are required to handle your information in accordance with applicable privacy laws and our data processing agreements.

If you believe that your privacy has been breached by MADMIA please Contact Us and we will resolve the issue.

When you visit MADMIA, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include, your computer’s IP address, browser type and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. We do this so we can continue to improve your shopping experience on MADMIA. This data will not be used in association with any other personal information.

We may update this Privacy Policy from time to time to reflect changes in legislation, our practices, or for other operational, legal, or regulatory reasons. We will publish the updated policy on our website with a revised “Last Updated” date. For material changes, we will notify you by email (where we hold your email address) or via a prominent notice on our website. We encourage you to review this policy periodically.

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

• Email: legal@madmia.com
• Post: Privacy Officer, MADMIA (Enventar Pty Ltd), 10 Ossary Street, Mascot, New South Wales, 2020, Australia

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may escalate your complaint to:

• Australia: Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au | 1300 363 992
• EEA residents: Your national data protection supervisory authority
• California residents: California Privacy Protection Agency (CPPA) — www.cppa.ca.gov

This Privacy Policy was last reviewed in March 2026. 

Our website is not directed at children under the age of 13 (or 16 for EEA residents). We do not knowingly collect personal information from children without verifiable parental consent. If you believe we have inadvertently collected information from a child, please contact us at legal@madmia.com and we will promptly delete it.

You may access and update your personal information at any time by logging into your account on the MADMIA website.

To make a formal access or correction request, please contact us at legal@madmia.com. We will verify your identity before disclosing or correcting information and will respond within a reasonable timeframe (within 30 days in most circumstances).

If we are unable to provide access or make a correction, we will provide written reasons and inform you of any relevant complaint mechanisms.

Our website uses cookies and similar tracking technologies to enhance your experience, analyse site traffic, and support our marketing activities.

• Essential cookies: Necessary for the website to function (no consent required)
• Analytics cookies: Help us understand how visitors use our site (consent required)
• Marketing cookies: Used to deliver relevant advertisements (consent required)

You can manage your cookie preferences at any time by clicking “Manage Consent Preferences” on our website, or by adjusting your browser settings. Please note that disabling certain cookies may affect website functionality.

Some of our third-party service providers are located or store data outside Australia, which may include the United States and the European Union. Before transferring your personal information overseas, we take reasonable steps to ensure the recipient handles it in a way consistent with the Australian Privacy Principles (APP 8).

For EEA residents, where data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting obligations.

• Account and transaction data: Retained for 7 years after your last transaction to comply with Australian tax and financial record-keeping obligations.
• Marketing data: Retained until you withdraw consent or request deletion.
• Website usage data: Retained for up to 24 months for analytics purposes.
• After the applicable retention period, data is securely deleted or anonymised.

We use your personal information for the following purposes:

• To process and deliver your orders and provide customer support
• To send delivery updates and order confirmations
• To provide product information relevant to your purchases
• To optimise our website and improve your shopping experience
• To assist with developing new products and services
• To send marketing and promotional communications (with your consent where required)
• To comply with our legal obligations and prevent fraud

Marketing consent: Where required by law (including under GDPR), we will only send you marketing materials with your explicit prior consent. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting us at legal@madmia.com.

Automated decision-making: We do not currently make decisions that produce significant legal effects on you based solely on automated processing. If this changes, we will update this policy and provide you with appropriate rights.

For customers in the EEA, we process your personal data on the following lawful bases under Article 6 of the GDPR:

• Contract performance: To process and fulfil your orders and manage your account.
• Consent: For marketing communications and non-essential cookies. You may withdraw consent at any time.
• Legitimate interests: To improve our website, detect fraud, and ensure security (where not overridden by your rights).
• Legal obligation: Where processing is required to comply with applicable laws.

All Customers (Australian Privacy Principles)

Under the Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

EEA Residents (GDPR Rights)

If you are located in the EEA, you additionally have the right to:

• Erasure (‘right to be forgotten’): Request deletion of your personal data
• Restriction: Request we restrict the processing of your data in certain circumstances
• Data portability: Receive your personal data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests or for direct marketing
• Withdraw consent at any time, without affecting the lawfulness of prior processing
• Lodge a complaint with your local supervisory authority (e.g. the ICO in the UK, or your national data protection authority in the EU)

California Residents (CCPA / CPRA Rights)

If you are a California resident, you have the right to:

• Know: Request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months, including categories of sources, business purposes, and categories of third parties with whom it has been shared
• Delete: Request deletion of your personal information, subject to certain exceptions
• Correct: Request correction of inaccurate personal information
• Opt-out of sale or sharing: Direct us not to sell or share your personal information with third parties for cross-context behavioural advertising
• Limit use of sensitive personal information: Request we limit our use of sensitive personal information (such as date of birth) to permitted purposes only
• Non-discrimination: You will not be discriminated against (e.g. denied goods, services, or charged different prices) for exercising your CCPA rights

Do Not Sell or Share My Personal Information: To opt out of the sale or sharing of your personal information, please visit our consent preferences page or email us at legal@madmia.com with the subject line “Do Not Sell or Share My Personal Information.”

To submit any privacy request, you may contact us at legal@madmia.com or via the contact details in Section 2. We will verify your identity before processing requests and respond within 45 days (extendable by a further 45 days where reasonably necessary).