Returns & Exchanges

Faulty, damaged or incorrect items

Please email contact@madmia.com with your order number and a photo of the issue. We’ll arrange a repair, replacement or refund. Your rights under the Australian Consumer Law, and under the consumer laws of your country, are not affected by this policy.

Change-of-mind returns and exchanges

All return and exchange requests must be emailed to contact@madmia.com and confirmed in writing before an item is sent back. Please include:

  • Order number
  • Delivery country
  • Item being returned
  • Requested replacement style and size (exchanges only)

Our team will confirm whether the exchange can be arranged, the return address and any postage costs.

For a change-of-mind return or exchange, items must be:

  • Returned within 30 days of delivery
  • Unworn and unused, with original tags attached
  • In the original packaging and condition

Returns that do not meet these conditions may be declined.

Exchanges by country

Direct exchanges are available for Australia and the USA. For all other countries, once confirmed with MADMIA, return the unwanted item for a refund and place a separate new order. You may place the new order before your refund is processed. Sending an item back does not automatically arrange a replacement.

Return addresses

After MADMIA confirms your return, send your parcel to:

  • Australia and New Zealand: MADMIA Returns, 10 Ossary Street, Mascot NSW 2020, Australia
  • USA: MADMIA Returns, 1020 Belle Avenue, Suite 1140, Winter Springs, Florida 32708, United States
  • Other countries: email contact@madmia.com to confirm the correct return address

Postage and refunds

Customers are responsible for return postage and any customs or duty charges on change-of-mind returns, except where the law requires otherwise. Parcels with unpaid customs or duty charges cannot be accepted.

Accepted returns are refunded to the original payment method within 5 business days of receipt.

Original shipping charges are non-refundable, unless a refund is required by consumer law.

EU and UK customers: please refer to the returns policy at madmia.eu.