Terms

Our website www.madmia.com is owned and operated by Enventar Pty Limited with ABN 83 160 725 619. MADMIA provides the site as a venue for people to access information and to place orders for products that are offered for sale by MADMIA through the Site (Products). Use of the MADMIA website is subject to acceptance of these Terms and Conditions.

Disclaimer and Liability

Every effort has been made to ensure the information contained on the Website is correct, however MADMIA makes no warranty as to the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an “as is” basis.

MADMIA, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it including, without limitation, loss or damage suffered as a result of negligence.

Privacy

Please see our Privacy Policy on how we collect and handle your personal information with utmost confidentiality.

Personal Information

You may need to create a MADMIA account to view your past orders, edit/update your account information. You must also create MADMIA account to engage with the MADMIA community to make comments on our Website.
As an account holder you are required to provide MADMIA with accurate personal information including a valid email address. Provision of another person’s details as your own will not be deemed acceptable.
As an aide to fraud prevention we may require proof of identification of the cardholder prior to releasing the order.
Any personal information collected by MADMIA shall not be disclosed to any third party unrelated to MADMIA’s business unless such a disclosure is authorised or required by law, or you have expressly consented to such a disclosure. MADMIA otherwise relies on its Privacy Policy.

Credit Card Information & Payment

Credit card information collected for the purpose of payment of products purchased at MADMIA will be stored securely using a PCI DSS compliant solution.

Credit card information will be masked on your account and will not be visible to MADMIA Customer Service Staff.Provision of credit card information as payment for the product/s constitutes an agreement for your purchase of the selected product/s.

You must not pay or attempt to pay for product/s using fraudulent credit card information.

Security of Your Account

If you create an account with MADMIA you will be required to provide a password. You acknowledge that you are solely responsible for maintaining the security of your password.
Each time you use the password, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms & Conditions. This means that you are responsible for any products purchased using your account details.
You must notify MADMIA if at any time you believe someone has access to your password.

Reviews and Comments

You may post reviews and make, comments on the content on our Website. The content however must not be illegal, obscene, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise objectionable to third parties and is not permitted to consist of or contain software viruses, commercial solicitation, mass mailings, or any form of “spam.” MADMIA reserves the right to remove such content at any time, and without notice to you.
If you post content, and unless we indicate otherwise, you grant MADMIA a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, distribute, and display such content on its Website and on any other marketing material MADMIA may create.

Pricing and GST

All prices on the Website are quoted in Australian dollars and include GST.
Purchases made from New Zealand and delivered to New Zealand do not include GST.
All prices are subject to change. All prices displayed on this Website are only valid online at the time shown.

Stock availability

MADMIA attempts to present the availability of stock accurately however stock availability constantly varies and is only valid at the time shown.

If an ordered item isn’t available or we are unable to fulfill your order we may attempt to arrange an alternative item or will provide a full refund.

Customer Communications

For information on how MADMIA will communicate with you please see our Privacy Policy. Or if you want to communicate with us – please Contact Us.

Order Cancellations

Once you have placed your order, MADMIA is unable to cancel, add, remove or make changes to your order including your delivery details, items, colours, sizes or removing the items from your order.

MADMIA also reserves the right to cancel your order if:

You provide an unauthorised credit card

We are unable to process payment on the credit card provided

You provide invalid personal details

If, when required, you cannot provide acceptable proof of identity

The product has become unavailable

If, for any reason, we don’t reasonably believe we can successfully complete delivery. MADMIA will attempt to notify you before cancelling your order via information you have provided us.

Suspension, Termination and Effect of Termination

If you breach these terms and conditions, MADMIA reserves the right to suspend or terminate your account at any time without prior notice to you. If your account is suspended or terminated, you will not be able to access the Website.

If you are awaiting delivery of products, MADMIA reserves the right to cancel your order. A refund may be issued to the credit card provided during the purchase process.

Delivery

For information on delivery, please see our Delivery page.

Returns

There are 3 simple rules for returns

  • Within 30 days of purchase
  • Unworn and unsed with original tags still attached
  • In the original packaging which must be in the original condition

If you match the above – please send the goods back to Unti 20 830 Waterloo 2017  NSW Australia. Please make sure you leave a note with the reason for return/exchange. Customers are responsable for paying for return postage.

Items that do not meet these criteria are non-returnable and will be denied.

Prepaid satchels has to been sent by a customer along with the return package as you are liable for the postage cost of returning products purchased if returning the product due to an incorrect customer choice in size.

Receiving incorrect items compared to original order:

If the item you received is incorrect compared to your original order (We are extremely sorry) – please Contact Us on contact@madmia.com ASAP.

Faulty Product:

If the product faulty when you receive it you may choose to return the product to MADMIA for a full refund. Please feel free to Contact us before returning the order. Faults will be assessed by our Customer Service Team and we may also consult with the supplier or manufacturer. If the product is found to be faulty you will receive a full refund, otherwise the product will be returned to you.

Refunds:

Refunds will only be issued in accordance with our returns policy and will only be made to the original account used for payment.

Loss of Goods

The risk of loss of goods shall be passed to you upon our delivery of the product to MADMIA nominated delivery company. MADMIA will not be held responsible for any loss, damage or liability as a result of this authority.

Links

Our website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such other website.

Vouchers and Promotions

MADMIA uses vouchers for promotional purposes from time to time. Vouchers are in AUD, attached to minimum order amounts pre discounts in AUD incl. GST and validity dates as specified on the promotional material or on the promotional landing page or otherwise the vouchers are valid for 30 days. No cash redemption for a voucher code is possible. The vouchers are a one time offer off the total invoice amount and may be limited to a certain product or product quantity. The vouchers cannot be used in conjunction with Sales stock. Each voucher code may only be used once per customer by entering it during checkout on www.madmia.com and by clicking “Apply Voucher”. By submitting your email address on the promotional pages on madmia.com you agree to receive our MADMIA newsletter with updates on new arrivals.

Disputes

This contract will be governed by the laws of New South Wales, Australia. Any dispute arising out of your use of the Website, or the products purchased on it, will be subject to the exclusive courts of that jurisdiction.

Security

When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. MADMIA makes no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.

Copyright

All information, text, material, graphics, software and advertisements on the Website are Copyright (c) of MADMIA its suppliers and/or licensors, unless expressly indicated as otherwise.

The Website content is protected by Australian and international copyright and trade mark laws.

You must not modify, copy or distribute the Website content in any way except as expressly provided for on the website or expressly authorised in writing by MADMIA.

You must not frame or embed in another website any of the material appearing on this website without our prior written consent.

You may use the content of this Website only for the purpose of shopping on this Website or placing an order on this Website and for no other purpose.the original account used for payment.

Contact Us

You can find our contact details on our Contact Us page.

Changes to Terms and Conditions

MADMIA reserves the right to change these Terms and Conditions of its service without informing you. You should check our Website regularly for any updated Terms and Conditions.