How can I track my order?

Please note you can only begin to track your order after it has been shipped. Once your order has been shipped you will receive an email from us which will include your ‘Tracking Number’. You will be able to track your order online by clicking on the link included in the email, or by entering the ‘Tracking Number’ online at http://auspost.com.au/track.

Alternatively you may log into your account and select Order History for a list of previous orders. Simply select the order number you wish to track; this will display your order details including the status and tracking number. If your order has been shipped, click on the ‘Tracking Number’ for further information on your order.

EXCHANGE SIZE

Exchanging your size is really simple. Please email details of the item/s you are returning and the reason for exchange to contact@madmia.com. Please note prepaid satchels has to been sent along with the return/exchange package – all provided by the customer. Please send the exchange items to Unit 26 33 Epsom Road Rosebery 2018 .

DELIVERY

Delivery times depending on where you are located. The delivery times are detailed in our Delivery Page.

You have a choice of delivering your madmia items to either your home, work or anywhere you like! You’ll have to sign for the delivery, so if you are not available, they will leave a notice in your post box and tell you when it will be available to be collected at your nearest post office. Generally the post office will keep it for 7 days.

SHIPPING COST

Shipping pricing is outlined in the Delivery Page.

PAYMENT

MADMIA accepts Mastercard, Visa, American Express and Paypal.

ORDER CONFIRMATION

All successful orders receive an order confirmation email within 20 minutes of your purchase. If you have not received your order confirmation email, please check your order history or contact us.

CANCEL AN ORDER

We are super fast at packing and dispatching your order , therefore we don’t allow for orders to be cancelled.

NEWSLETTER & OFFERS

There is a newsletter subscription section at the footer of every page, all you have to do is enter your email address and hit submit button.

You can unsubscribe directly from a newsletter email you received from us.Alternatively, if you have an account on madmia.com, you can log in to your account and uncheck the newsletter option to unsubscribe from receiving updates/offers.

YOUR ACCOUNT ON MADMIA

You can create an account using your email address. Click on Sign Up at the top of the screen and follow the instructions.

Are you serious? Everyone wants to be part of MADMIA.
By creating an account with MADMIA you will be able to have a simple fast checkout, access to exclusive offers and deals, complete order history and ability to have multiple shipping address options.

Please speak to your parent or guardian and get their consent on using their email address.