FAQ

How can I track my order?

Please note you can only begin to track your order after it has been completed. Once your order has been completed you will receive an email from us or Australia Post which will include your ‘Tracking Number’. You will be able to track your order online by clicking on the link included in the email, or by entering the ‘Tracking Number’ online at http://auspost.com.au/track.

EXCHANGE SIZE

Exchanging your size is really simple. Please send the exchange items to 127 Bay Street Botany 2019 NSW Australia. The way the exchange work is that we will issue you a Gift Card ( credit note) via email to the value of your product ( shipping cost is not covered by us). You can purchase yourself a correct item using the credit code on our website.

PAYMENT

MADMIA accepts Mastercard, Visa and Paypal.

Afterpay is also available, but only for Australian customers.

ORDER CONFIRMATION

All successful orders will receive an order confirmation email within 20 minutes of your purchase. If you have not received your order confirmation email, please check your order history or contact us.

YOUR ACCOUNT WITH MADMIA

You can create an account using your email address. Click on the “Login/Sign Up”  tab at the top right of the screen and follow the prompts and instructions.

Are you serious?! Everyone wants to be part of MADMIA.
By creating an account with MADMIA, you will be able to streamline the checkout process, access exclusive offers and deals, access your complete order history and the ability to have multiple shipping address options. This free service will provide you with a fast, and efficient experience.

Please speak to your parent or guardian and get their consent on using their email address.